Aquatics Centre Access Changes

Posted November 10 2023

Heads up Vivo members and guests! We’ve made some important updates to our Aquatics Centre access system to better serve you. Please take note of the following changes:

  • Reservation Changes:
    • We have discontinued the option to reserve online bookings to the Leisure & Lane Pools.
  • First-Come, First-Served Entry:
    • Entry to the Aquatics Centre is now granted on a first-come, first-served basis only.
  • Possible Wait Times:
    • Please be aware that all members and guests may experience wait times during peak hours if the facility reaches its maximum capacity.
  • Peak Times Information:
    • Peak times are clearly labeled on our drop-in schedule for your convenience.
  • Notification System for Full Capacity:
    • When pools are at full capacity, our West Guest Services will collect your contact information.
    • We will notify you promptly when space becomes available.

We appreciate your understanding as we strive to provide a fair and enjoyable experience for all. If you have any questions or concerns, please do not hesitate to contact our team at

Thank you for being a part of our community!

Team Vivo

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