Do you have questions about registration? Forgot your password? Need help updating your information? Don’t worry! Click on a section or question below to see answers to our commonly asked questions.
Click here for assistance or to reach our team.
Browse our membership options or find for drop-in fee for everyone in your family!
Get directions to Vivo Centre and learn out our hours, admissions and more.
The health and safety of our guests and employees is our top priority. Click to learn more about our safety standards.
Our newly expanded centre is designed for all ages, genders and abilities. Click here to learn more.
Discover the ways we're removing barriers to play with our various programs.
Check out our official refund policy here:
https://www.vivo.ca/the-centre/policies/
We’re happy you asked – raising healthier generations means making Vivo accessible to all!
Our Fee Assistance Programs give you just that – click here to send an email to our team and get the application process started.
Members receive a 15% discount when registering for programs!
We can certainly check this for you!
Please contact guestservices@vivo.ca or call 403-532-1013 between 6:00 a.m. to 10:00 p.m. Monday to Friday and 7:00 a.m. to 7:00 p.m. on Saturdays.
Simply call Guest Services at 403-532-1013 and we can apply your program credits to new program registrations.
Credits can also be donated to Vivo to support our expansion and programming. Donate before December 31 and you’ll support wellness in your community and get a tax receipt in the new year!
All credits can be found on your online guest portal or please contact guestservices@vivo.ca for more information.
Vivo Members: Click ‘Reset password’ on the home screen of the online portal page here.
This will prompt you with the steps to change your password.
Vivo Program Participants: You will need to create a new account.
Please contact guestservices@vivo.ca, visit us in person or call 403-532-1013 between 7:00 a.m. to 7:00 p.m. Monday to Friday and 9:00 a.m. to 1:00 p.m. on Saturdays, and we’ll assist you through the process.
Your account may have an out-of-date email address attached to it.
To update your email address, please contact guestservices@vivo.ca or call 403-532-1013 between 6:00 a.m. to 10:00 p.m. Monday to Friday and 7:00 a.m. to 7:00 p.m. on Saturdays. We’ll get you updated and you will receive the activation email.
No problem. We are here to help!
Not a problem! Please contact guestservices@vivo.ca , visit us in person or call 403-532-1013 between 6:00 a.m. to 10:00 p.m. Monday to Friday and 7:00 a.m. to 7:00 p.m. on Saturdays, and we’ll assist you through the process.
Vivo requires ID for safety and well-being of our guests, and to minimize potential disturbances and crime within the building. Should a crime take place, we are able to be a better resource for the authorities.
For the safety and well-being of guests, we want to ensure everyone is warmed up and ready for class with the proper information, latecomers disturb this process and the experience for the other guests. Class goers are asked to arrive no later than 5 minutes before class. Doors will be locked.
Registering for programs can be done online or in-person at the Guest Services Desk. We recently launched a new Guest Portal that allows you to register for programs or services with a few quick clicks! Click here for more information.
Thank you for your interest in Vivo!
Please follow the steps to create a new account included in our Guest Services portal tutorial.
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