Vivo Centre Policies

Bouldering And Climbing Wall

• All climbers must sign in with Guest services before entering the climbing area
• All climbers must complete Vivo’s climbing orientation prior to climbing
• Children younger than 9 must be supervised at all times by a caregiver who is at least 16 years old
• Belayers must be at least 14 years of age
• Belayers under 17 must use a mechanically assisted belay device/grigri
• Only Vivo staff may teach belaying
• All climbers must pass a belay test by a certified Vivo staff member before belaying
• Minimum climber weight is 22lbs. Maximum weight is 330lbs.
• Shirts and clean climbing shoes are required
• Please stay clear of the mats if you are not actively climbing
• Climbers will not grab or climb on top of the wall
• Climbers will not touch or climb above the auto-belay housing
• Climbers will not wear rings while climbing
• Climbers will refrain from sticking fingers or other body parts in the bolt holes
• No photos or videos of climbers
• Avoid standing or walking under other climbers
• Do not climb above or below another climber
• No food or drinks on the mats

Clothing Policy
  • Clean indoor shoes are required.
  • All clothing must always remain on participants for all activities (including shirts and jerseys).
  • Vivo Aquatics has specific guidelines around safety, please find those policies here
Drop-In Policy
  • All participants are required to check in at the West Guest Services Desk for drop-in activities. Photo ID is required.
  • Vivo requires ID for safety and well-being of our guests, and to minimize potential disturbances and crime within the building. Should a crime take place, we are able to be a better resource for the authorities.
  • Participants should remain in the same sport/gym/arena that they signed into. If a participant would like to change activites, please inform Guest Services.
  • Group fitness class attendees must arrive 5 minutes prior to the scheduled class start time.
  • Youth ages 12 and over are welcome to come play basketball without a parent/guardian
  • Children ages 11 and under must have a parent/guardian with them
  • Each drop-in court activity reservation is 30 minutes long – Limited to 1.5 hours per day through advanced online booking
  • The person who made the booking must be present for the booking
  • Vivo Members can book drop-in activities online for the present week. Court sports bookings open every Sunday at midnight for the week ahead
  • Non-member drop-in requests can only be made at our Guest Services desk on the day of the requested booking
  • Last minute bookings are welcome on a first come first served basis at our Guest Services desk.
  • If any customer registers for drop-in court sports and does not show three (3) times in one week they will not be allowed to register for drop-in court sports for one (1) month
  • Any customer that does not check in at least five (5) minutes prior to their booking will forfeit their booking. The booking will be released and available to the public
  • Current bookings can be cancelled up to thirty (30) minutes prior to the booking. Once a booking is cancelled it will be released and available to the public
  • Members that book space can bring non-members with them for the activity
  • Non-members will need to pay the drop-in fee to participate
  • All rental equipment is now available at Guest Services. This includes rackets, basketballs, shuttlecocks and other equipment the fitness desk has been giving out to patrons who are using the gyms.
Group Fitness Policy
  • For the safety and well-being of guests, we want to ensure everyone is warmed up and ready for class with the proper information, latecomers disturb this process and the experience for the other guests. Class goers are asked to arrive no later than 5 minutes before class. Doors will be locked.
Skating Policy
  • No sticks, pucks, or rings allowed during Drop-in Skate time.
  • Drop-in Sticks, Pucks & Rings is for all ages. Participants 17 and under must wear full hockey equipment.
  • Kids aged 2 – 8 must be accompanied on the ice by a guardian over the age of 16.
  • CSA-approved helmets must be worn by everyone on the ice.
  • Skates must be worn on the ice. Shoes are not permitted.
Youth Fitness Policy

Get Active, Make Friends, and Have a Great Time in our Fitness Centre.

Whether you are a budding athlete or just looking for new ways to get active, our fitness centre is an excellent place for people aged 9 and up. Find new ways to move your body, get fit with drop-in classes, and use equipment to tone and strengthen every muscle in your body.

Teen Orientation:

Are you a teen who is ready to learn more and move your body differently? Here is your chance to start being active in our Fitness Centre and Group Fitness classes.

Our Teen Orientations will allow youth ages 12-15 years to use certain areas of our Fitness Centre and Group Fitness classes with an adult, and in some areas, you will be empowered to explore on your own once you complete this program.


Ages Cardio Equipment Free Weights Weight Machines Group Fitness Classes
18+ years Full Access Full Access Full Access Full Access
15-17 years Teen Orientation = Full Access (Without parent or guardian present after orientation) Teen Orientation = Full Access Teen Orientation= Full Access Teen Orientation=Full Access
12-14 years  Teen Orientation = Limited Access (Parent or guardian must be present in fitness centre at the same time) Teen Orientation= Limited Access Teen Orientation = Limited Access Teen Orientation = Full Access with an adult
Children under the age of 12 Not permitted in the fitness centre Not permitted Not permitted Not permitted


If you are interested please email to book your time with a Lifestyle Fitness Consultant!

Zero Tolerance Policy

Vivo for Healthier Generations will not tolerate violence, harassment or threats of violence including, but not limited to, any act of physical assault; verbal assault; threats and attempts to intimidate; throwing of articles in a deliberate or aggressive manner; aggressively approaching another individual; striking another individual; and attempting to goad or incite violence in others. Those demonstrating inappropriate behaviour and/or language will be declined entry or be asked to leave. This may also result in the cancellation of membership and/or a ban from the facility.

    I would like to receive updates & monthly newsletter content from Vivo. Please note that this can be opted out from at any point.

    © 2024 Vivo For Healthier Generations | Vivo is a registered Canadian charity #88308 2117 RR0001 | Privacy Policy | Terms of Use