Understanding the V.I.V.O. Fee
The V.I.V.O. (Vital Investment and Valued Operations) Fee* of $75 was introduced to enhance the guest experience and applies all new prepaid annual, continuous and subsidized memberships. This fee helps us streamline payment processing and make continuous improvements that directly benefit you. We’ll use it to upgrade our systems, adopt new technologies, and optimize our services to serve you better. Rest assured, we’ve carefully assessed this fee to ensure fairness and transparency.
Renewing Your Membership
If your membership is ending soon, you can renew it within 60 days without being charged the fee again. Simply renew in-person at Vivo Centre to waive the fee. If you renew online within 60 days, the $75 fee will be charged initially, but we’ll reimburse it to you during your next visit. To avoid this refund process, please visit our East Guest Services desk for membership renewals within 60 days of expiring.
If your membership has been expired for more than 60 days, you’ll need to purchase a new membership, and the V.I.V.O. Fee will be applied.
*Formerly known as the Community Investment Fee.