Refunds are not provided for facility closures on STAT days, due to maintenance, or for non-usage.
Term memberships (prepaid annual individual and household passes, 10X pass) have an expiry of 1 year.
Credits on account are non-refundable and must be used towards a Vivo offering.
Refunds of credits are only granted for medical reasons with a valid medical note, or for job relocation out of the city and cannot be processed for an account that is not yours. A $30 administrative fee applies for relocation. Proof of relocation is required. Other refunds due to unforeseen circumstances will be on a case-by-case basis and will have the $30 administration fee charged
Youth ages 12-17 must complete a teen orientation in order to receive limited to full access to Vivo’s fitness centre and equipment.Children under the age of 12 are not permitted access to Vivo’s fitness centre, equipment and fitness classes.