Memberships & Admission


Latest News About Memberships & Admission

  • Prepaid memberships and term passes will be extended by the amount of time they were on hold 
  • All existing Complimentary One-Day Pass have an expiration of November 30, 2021
  • All existing 10x passes expired effective November 30, 2021; for additional information and credit options please see below.

Details About Your Vivo Membership

Continuous Memberships will automatically be placed on hold as of 10pm on November 30, 2021 and your credit card will not be charged until your pass is reactivated. Existing memberships that are already on hold will remain on hold.

10x passes, childcare passes, skate passes are sold as non-refundable products.   All pre-paid passes expire November 30, 2021; however, under the current circumstances, since you are not able to use such passes until expansion completion in early 2023, you have the option of putting unused portions into credit on account for up to 24-months that must be used by December 31, 2023.  Please contact guestservices@vivo.ca with any questions.

Prepaid Memberships are sold as a non-refundable item.  Under the current circumstances, since you are not able to use such passes until expansion completion in early 2023, you have the option of putting unused portions into credit on account for up to 24-months that must be used by December 31, 2023.  Please contact guestservices@vivo.ca with any questions.

Memberships on hold will still be eligible for member benefits such as the following:

  • Grand opening promotional pricing
  • Membership pricing are subject to change with a new pricing program and options; further details will be available mid-2022
  • Individual complimentary day passes are not eligible for credit

An improved online and registration experience!

Existing Credits

Existing credits on account will be extended for 24-months until December 31, 2023. Credits can be donated at any time to Vivo’s charity to help contribute to Vivo’s expansion; for more details visit all-in.vivo.ca

Credits on account may be applied to any items that Vivo is offering.  For example, a program credit can be applied to future membership, a rental booking, or summer camps.

Re-Launch Membership Pricing

We are excited to be reviewing our membership structure – more details mid 2022.  There will be more and different offers and more flexible membership options to allow you to choose what best fits your life.

  • Rates are subject to change
  • Members who are on hold will have additional benefits including grand opening promotional offers
  • Further details on membership pricing and options will be available mid-2022

For more information, please contact:

Guest Services
E: guestservices@vivo.ca
T: 403.532.1013

Membership & Admission

  • Refunds are not provided for facility closures on STAT days, due to maintenance, or for non-usage.
  • Term memberships (prepaid annual, student pass, fall hall pass, 10X pass) have an expiry of 2 years. Due to construction, all active passes in this category purchased before October, 2021 will have had the remaining dollar amount places on the owners account in the form of a credit with an expiration of December 31, 2023.
  • Members are ​responsible for keeping themselves up to date on all changes in membership due to COVID and are responsible for putting their passes on hold in person or via email due to COVID reasons.
  • Credits on account are non-refundable and must be used towards a Vivo offering.
  • Refunds of credits are only granted for medical reasons with a valid medical note, or for job relocation out of the city and cannot be processed for an account that is not yours. A $30 administrative fee applies for relocation. Proof of relocation is required. Other refunds due to unforeseen circumstances will be on a case-by-case basis and will have the $30 administration fee charged


HEALTHY HABITS AT VIVO

  • Practice 3 meters of physical distancing from all staff and other guests at all times.
  • Masks are encouraged but not required.
  • Follow all directional signage.

Nothing should get in the way of play!

Learn more about our Everybody Plays Program & Pass Subsidy.

Find out more

DROP-IN

VISITOR SINGLE
Adult (18-59) $15
Adult (60+) $10
Student (ID required) $10
Youth (13-17) $9
Child (6-12) $7
Preschool (2-5) $5
Family (2 adults + children under 18) $30

 

Public Skate And Shinny

VISITOR SINGLE
Adult (18-59) $7.50
Adult (60+) $6
Student (ID required) $6
Youth (13-17) $5
Child (6-12) $4
Preschool (2-5) $3
Family (2 adults + children under 18)  $15
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