We have a positive change coming aimed at making your experience with us even better! As a charity deeply committed to providing exceptional service, we understand the importance of ensuring a seamless journey for our valued members.
With our growing operations, we are faced with increased administrative tasks necessary to maintain the high-quality standards you expect from us. To address this, we are reintroducing the V.I.V.O. (Vital Investment and Valued Operations) Fee starting November 1, 2023.
This fee of $75 on all NEW prepaid annual and continuous memberships, including subsidized memberships, will enable us to streamline payment processing procedures and invest in continuous improvements that directly benefit our members. The fee will go into effect November 1, 2023, and be charged at the time of purchase, one-time, during the life of the membership. If a membership lapses, and is not resumed within 60 days, the V.I.V.O. Fee will be applicable.
These enhancements may involve upgrading our systems, embracing new technologies, and optimizing our services to serve you more efficiently. We want to emphasize that this fee has been thoughtfully assessed to ensure fairness and transparency.
Rest assured, we are dedicated to maintaining competitive pricing while delivering the highest level of service and convenience. If you have any questions or concerns, our friendly guest services team is here to assist you.