To our valued guests,
Due to the early August hailstorm and the damage it caused to Vivo, we continue to experience water leakage into our building. Remediation has begun however we are experiencing water leaks today with the inclement weather. We do want to update you to ensure that we continue to put guest safety as our priority.
The roof is currently being temporarily sealed before permanent repairs can take place. There will be leaks with any heavy precipitation as we are witnessing today. Our team is prepared to support this in any circumstance to prioritize safety.
There are contractors in the building starting the remediation of interior walls. Demo of certain walls throughout the building will be completed this week and once the roof repairs are substantially complete – the rebuilding of the interior walls will begin.
What’s Available:
- Camps: Continuing in all spaces not affected by the storm.
- Fitness Centre and Group Fitness Classes: Operating as scheduled.
- Gymnasiums: Open for court sport bookings and drop-in activities.
- Aquatics Programs and Activities: Running as normal.
What’s Affected:
- Climbing Wall: all drop-in and programming cancelled until further notice.
- Childminding: programming cancelled until further notice.
- Drop-in Skating and Lessons: This closure is due to an ice plant malfunction, which requires major repairs to be completed before our fall programs begin. Check our arena update here.
Be aware that you may notice various water leaks throughout the building, please be extra cautious walking around Vivo. We are actively addressing these issues, and while you may experience some changes, you are still welcome to practice your wellness with us. We appreciate your patience and understanding as we work to provide a safe and enjoyable environment.
Please check our Drop-in Schedule page for times for available activities and updates.
For any questions, please contact our Guest Services team by email: guestservices@vivo.ca or by phone: 403-532-1013.
Warm regards,
Team Vivo