Vivo is excited to welcome our members to be the first to experience our new aquatics centre. Please note that times and access to the pool during the remainder of October is by registration only, during the times noted below, for current members.
These changes have been implemented to ensure a safe, more organized and enjoyable experience for our members to incorporate swimming and your own aquatic workouts into your daily routines. We hope you get a sense of the new poolside experiences prior to our full public opening!
Members can book their preferred swim times starting on Saturday, October 14th.
Members Only Aquatics Access Hours:
Please note, pool access will be divided into 30-minute increment time slots to ensure that the number of users at any given time is manageable by our team and adhere to our occupancy numbers. Members are required to book their preferred time slot in advance, and can book more than one increment at a time.
Leisure Pool: 2 X 25 m lanes; lazy river area, beach entry, and deep end with the climbing wall and basketball net. Maximum 79 bathers (swimmers).
Lane Pool: 6 X 25m lanes with an accessible ramp. Maximum 39 bathers (swimmers).
The Zip Line, dry sauna and steam room are not available at this time.
To maintain a safe and comfortable environment for all, we ask that members pre-register for their swim time, just as you would for court sport or group fitness classes.
You will need to access your online guest portal from vivo.ca
a. Advanced Reservations: All members must make an advanced reservation for pool access. Reservations can be made through our online portal or by contacting guest services.
b. Time Slots: Pool access will be divided into 30-minute increment time slots to ensure that the number of users at any given time is manageable by our team and adhere to our occupancy numbers. Members are required to book their preferred time slot in advance, and can book more than one increment at a time.
c. Safety Guidelines: Members are expected to follow all safety guidelines as instructed by a lifeguard or member of the Vivo team. Proper swim attire as outlined on our website is required.
d. Arrival Time: Members will be permitted on the pool deck at the time of their booking. Members will be asked to adhere to their booked timeslots to maintain optimal bather (swimmer) occupancy requirements. Members should check-in to the Guest Services desk upon arrival to Vivo and will receive an Aquatics entry card, to be collected by the Aquatics team.
If you have any questions or require assistance with the new registration process, please feel free to reach out to our friendly Guest Services team. We are here to assist you with any inquiries or concerns.
Public swim times for all will be available starting October 30, 2023.