We’re hitting pause.
Beginning April 27, bookings and registrations are on pause while we upgrade our system to improve your online experience. As a Vivo guest, you can expect some changes. In the future, you will be able to view and update account information, purchase memberships, register for programs, and keep an eye on your transaction history — all in one place.
- Complete purchases, rentals, and registrations with the click of a button
- Keep track of upcoming events and programs
- View your transaction history
- Update your personal information
When the new system is launched, you’ll be able to access your favourite Vivo activities and so much more.
Questions? You can contact our Guest Services team. We’re here to help.
Monday – Friday: 7:00 a.m. 7:00 p.m.
Saturdays: 9:00 a.m. – 1:00 p.m.
Or visit us in person.
New & Improved VIVO Registration FAQs
We’re working hard to improve your online experience. Beginning April 27, bookings and registrations will be on pause while we upgrade our system. Have questions? We have answers! Scroll down to see answers to common questions.
I am new to Vivo, how can I sign up or make a booking?
Thank you for your interest in Vivo! In order to create a new account while we are working on getting our guest portal up and running, please contact firstname.lastname@example.org , visit us in person or call 403-532-1013 between 7:00 a.m. to 7:00 p.m. Monday to Friday and 9:00 a.m. to 1:00 p.m. on Saturdays.
We will get your account created for you and your household and will assist you with any registrations and bookings you would like to make.
Why can’t I access my account, bookings or registrations?
Vivo is upgrading systems to improve your online experience. Once complete, the system will help us provide you with an improved experience for programs registrations and rentals. It will also help us better gather and analyze data and plan for program capacity issues.
I have an account and Vivo should have credits for a cancelled program/membership. Where can I see the amount and what are my options for using it?
We’re currently migrating data to our new system. As a result, credit and account balance data is not available at this time. If you are registering for summer camps or skating and you have a credit on your account please contact email@example.com, visit us in person or call 403-532-1013 between 7:00 a.m. to 7:00 p.m. Monday to Friday and 9:00 a.m. to 1:00 p.m. on Saturdays.
When I register will I be receiving the membership rates for programs?
During our closure we have been working hard to update our membership model to fit the needs of the community that surrounds Vivo. Because of this, memberships are on pause and are not entitled to the member rate for registered programs.