Important Update

In order to facilitate the remainder of the expansion project, major internal renovations, and to prepare for re-opening in early 2023, Vivo has modifying its offerings.


Read Public Health Measures in Effect at Vivo

Your health and safety are our highest priority! As such Vivo’s masking requirements, capabilities and advanced fitness zone signup will remain in effect until further notice.

Continue healthy habits such as:

  • stay at home if you’re sick or feeling sick
  • practice social distancing and healthy hygiene habits like handwashing and sanitizing

Note– Vivo employees have the right to invoke our Zero Tolerance Policy and ask you to leave the centre immediately or suspend your access to facility areas, programs and services for demonstrating poor behaviours or not following policies and protocols that have been put into place. 

 

What’s Open from now until reopening in early 2023:

  • Preschool
  • Rentals for arenas, gymnasiums, and meeting rooms
  • Skating Lessons
  • Summer Camps
  • Panther Sports Medicine
  • Calgary Public Library
  • Play Project

A few important notices:

Rentals, Bookings & Events

All rental groups are required to check the proof of government-issued identification, vaccination status of their participants, spectators, coaches, and volunteers. In order for Vivo to comply with the BYLAW, the responsibility for ensuring vaccination compliance is that of the rental group. In the event a fine is provided to the facility (Vivo), this will be charged back to the rental group as per the City of Calgary Bylaw 65M2021 and the CMOH Order 43. Rental Groups will be required to check each practice or provide a letter outlining those who are vaccinated. In the event the rental group is not willing to check proof of government-issued ID, vaccination status, or doesn’t follow the REP program as outlined by the City of Calgary Bylaw 65M2021 and the CMOH Order 43, their rental space will be immediately cancelled.

Room capacities will remain reduced to 1/3 or less to ensure proper 2m distancing.

It is the responsibility of Sports Groups to ensure the masking expectations as determined by their governing sports body AND Vivo are being followed at all times. Sports Groups that are not involved in high-intensity training must remain masked. If the group is on a break between high-intensity intervals, resting or stretching, masking and social distancing are required.

Birthday Parties

At this time all Birthday Parties are temporarily paused as per the CMOH Order 43 and City of Calgary BYLAW 65M2021 because birthday parties are considered as social gatherings under these mandates.

Guardians & Chaperons

Due to expansion and public measures in place from the City of Calgary and Alberta Government, Vivo is operating at 1/3 capacity and you must follow the rules below:

  • All guardians & chaperones are required to ensure they provide proof of vaccination and government-issued identification. Masking and physical distancing of 2m minimum is required at all times as per the REP program and City of Calgary Bylaw.
  • Ages 12 and under – Up to 1 guardian is permitted per athlete/participant to support with equipment, safety and other logistics as required by the program or sports organization.
  • Ages 13-17 years – guardians will be permitted to act as chaperones for the sports organization which must ensure capacities are met at all times.
  • Parents with questions about hockey or figure skating are asked to work directly with the sports organization.
  • The above expectations could change at any time based on the expansion or the evolving COVID-19 situation.

Make sure you download the ‘MyWellness App’ to prebook experiences and access Virtual Vivo. 

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Vivo closures in effect:

  • Fitness Centre including Personal Training
  • Group Fitness Classes
  • Public Swimming and Swimming Lessons
  • Public Skating
  • Childcare and Climbing Wall

Vivo will continue to offer the following:

  • Preschool
  • Rentals for arenas, gymnasiums, and meeting rooms
  • Summer Camps
  • Skating Lessons
  • Panther Sports Medicine
  • Calgary Public Library
  • Play Project

Preschool & Childcare

Our Little Kids Active Learners (LKAL) Preschool will remain open.  Your child will still experience activities that make LKAL unique such as outdoor play, gymnasium time and library activities.  Please be assured that we will maintain high safety standards of care throughout our construction and renovation process.

Program notes:

  • Child minding services will re-open in 2023
  • The preschool pick-up and drop off will remain in the same location
  • Vivo’s masking policy remains in place
  • Activities such as climbing, and swimming will remain closed until our reopening in early 2023
  • Registration in preschool is welcome any time of the school year on a first come first served basis space permitting.

 Cancellation Policy

Vivo’s cancellation policy is designed to provide flexible accommodation of changing environments and personal situations.

Preschool:  

Days Prior to Course Starting Cancellation Fee Remaining Funds
From booking until 31 days prior to start $75 Refunded to original form of payment
Within 30 days prior to start $75 Put into credit for future use
1st of each month with at least 30 days notice $75 Put into credit for future use
After March 1st No cancellation permitted No remaining funds

*written notice is required for cancellation of Preschool.  Preschool deposit is non-refundable.

Registration

  • Preschool Registration for the September 2022-June 2023 year will begin February 1, 2022.
  • Members who choose to put their membership on hold will still be eligible for the 15% program discount

For more information, please contact:

Taya Goertzen

Program Coordinator

E: tgoertzen@vivo.ca  T: 403-567-4485

Dryland Activities – Climbing & Gymnasiums

  • Due to the location of the climbing wall during construction and renovation, the climbing wall will re-open once construction and renovations are completed and Vivo fully reopens in 2023.
  • During this time, refinishing the gymnasium floors, painting and maintaining a safe environment while the building is a construction zone is the main priority. Activities like badminton, basketball, volleyball, ping pong, and pickleball will not be available for drop-in; however, may be available on a limited basis for individual rentals.  Please email rentals@vivo.ca for availability.

Group Fitness & Fitness Centre

  • Over the last number of months, we have assessed multiple of scenarios to try to keep as much open to the public but the reality of operating a business under construction and during a pandemic has proven very challenging.
  • During this time, completing the extensive construction and internal renovations while maintaining a safe environment is the main priority.
  • Old equipment will be sold off and new equipment will be purchased for a much-improved fitness experience.
  • We want to ensure that the current building matches the quality of the expanded areas, and this will be a major undertaking to refinish the gymnasium floors, paint existing areas, refurbish the universal, men’s and women’s changerooms and update interior finishes.
  • The Expansion will feature a fitness centre that is 60% larger than the former fitness centre and will feature 3 boutique-style studios for mind-body classes, spin, and HITT-style classes.

Swimming

  • Extensive renovations will take place to the aquatics area including re-tiling the pool deck and re-grouting the pool, updating the pool mechanical systems, implementing an improved anti-entrapment safety system, and overhauling the universal, men’s and women’s changerooms
  • We will be adding a fully accessible 25m 6-lane pool, sauna, and steam room to simulate a “lakeside” experience to be enjoyed by all ages and abilities.

Registered Programs

  • Summer Camps will be available in 2022, with registration opening on February 1st, 2022.
  • Skating Lessons are continuing in 2022 with registration for winter season starting on November 16, 2021
  • Swimming programs and Personal Training will be offered again when Vivo fully reopens in early 2023.

Cancellation Policy

Vivo’s cancellation policy is designed to provide flexible accommodation in changing environments and personal situations.

Programs and Services:

Days Prior to Course Starting Cancellation Fee Remaining Funds
8+ $30 Refunded to original form of payment
7-3 $30 Put into credit for future use
Less than 2 No cancellation permitted No remaining funds

*missed classes by the participant are non-refundable or subject to credit

 Registration

  • Skating Lesson Registration for winter season will open on November 16, 2021.
  • Spring & Summer Camps 2022 Registration will open in February 2022.
  • Fall 2022 Program Registration will begin in Summer 2022.
  • Winter 2023 Program Registration will begin in Fall 2022.
  • Members who choose to put their membership on hold will still be eligible for the 15% program discount

For more information, please contact:

Michelle Delorme

Programs & Services Manager

E: mdelorme@vivo.ca  T: 403-567-4489

Rentals & Events

  • Arena and gymnasium rentals may see minor impacts in the spring as we upgrade equipment and paint spaces
  • New commercial booking inquiries are welcomed. Please contact rentals@vivo.ca
  • Vivo’s Conflict of Interest Policy states is that we are not able to book a rental that would conflict with something that Vivo is currently operating or has the intent to operate.
  • Facilitated gymnasium bookings are only permitted if booked by a group that is part of a Provincial Sport Organization/National Sport Organization or community approved group. Groups that bring in their own dryland trainers assume the liability.
  • Gymnasium rentals are available on a limited basis if the activity is allowed and meets provincial, City AND Vivo policies. During this time, refinishing the gymnasium floors, painting and maintaining a safe environment while the building is a construction zone is the main priority.  Activities like badminton, volleyball, basketball, ping pong, and pickleball may be available on a limited basis for individual rentals.  Please email rentals@vivo.ca for availability.
  • All arena bookings will enter through the east arena entrance.
  • At this time, bookings for Birthday Parties are not permissible under the current provincial restrictions for COVID-19. Please check back if the situation changes.

For more information, please contact:

Carling Middlestead

Community Event & Bookings Coordinator

E: cmiddlestead@vivo.ca  T: 403-557-4475

Memberships

For details about Vivo memberships impacted by Vivo’s expansion project, please see Memberships.

Vivo Play Project

Play Project – FREE experiences and events continue year-round. Check out the schedule of activities here.

Play Hub participants 12 years of age and older are required to show proof of vaccination and government-issued identification.

Masking is required if Play Hub participants can’t maintain a 3m distance from other individuals or households. Visit vivoplayproject.com for all the details. 

For more information, please contact:

Anthony Bourque

Innovation Designer

E: abourque@vivo.ca

 


Vivo’s Partners:

Indoor masking is required to visit Vivo’s partners.

  • Calgary Public Library
    • Check out their hours of operation and their COVID Protocols HERE
    • The Calgary Public Library is exempt from City of Calgary Bylaw 65M2021
  • Panther Sports Medicine is open. Clients can park and access the building through the East Entrance (via Arena Doors).
    • Visit panthersportsmedicine.com for more information
    • Panther Sports Medicine is exempt from City of Calgary Bylaw 65M2021
  • Jugo Juice is open for pick up and take out.
    • Hours of operation will be as follows:
      Weekdays: 8:30 am – 8:00 pm
      Weekends: 9:00 am – 6:00 pm
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