Vivo Information

READ PUBLIC HEALTH MEASURES IN EFFECT AT VIVO

Your health and safety are our highest priority! As such Vivo’s masking requirements, capacities and advanced fitness zone signup will remain in effect until further notice.


Continue healthy habits such as:

  • stay at home if you’re sick or feeling sick
  • practice social distancing and healthy hygiene habits like handwashing and sanitizing.

Note– Vivo employees have the right to invoke our Zero Tolerance Policy and ask you to leave the centre immediately or suspend your access to facility areas, programs and services for demonstrating poor behaviours or not following policies and protocols that have been put into place. 

Make sure you download the ‘MyWellness App’ to prebook experiences and access Virtual Vivo. 

DONATE TO HEALTHIER GENERATIONS.    

Your long-term health is our top priority. Your credit on account is secured for future use towards your membership, program or booking when we re-open OR you can choose to donate your credits one-time or become a monthly donor. Donations receive a charitable tax receipt and sign up here.

Donate Your Credits Form


WHAT’S OPEN NOW

Drop-In Admission
Vivo is pleased to re-open drop-in admission to the community effective Thursday, September 30. Please note that each guest will be required to follow all of Vivo’s health protocols as indicated on this page.

Drop-In Activities
Vivo is excited to welcome back family/cohort basketball, badminton, pickleball and ping pong as scheduling permits. Check the MyWellness app for specific times dates and times.

Fitness
Prebooking on the MyWellness app is still required for the fitness centre. Members are also encouraged to use this app to see the number of guests per space per booking time and the number of spots available.

Group Fitness
At this time, Group Fitness will remain on hold as Vivo continues to assess the situation. Again, we thank our community for your patience and understanding and will continue to provide updates as soon as we have more information.

Public Swimming
Pool Closures may occur for drop-in swimming until further notice due to staffing shortages.

Pre-booking on the MyWellness app is required for swimming. Vivo encourages members to use this app to see the most up-to-date information on when the pool is open as well as how many spaces per booking time are available.

Masking is required in all areas of the pool deck until just prior to entering the water. Participants are asked to come ready to swim.

Swimming Programs
Parents will have the option to be in the water/ swim lesson with their child. Certain swim programs will remain parented/guardian required.

Participants are asked to come ready to swim. Spectators are limited to 1 adult per child and they must be masked and encouraged to maintain a 3m distance.

Adult Registered Lessons
Adult registered swimming programs will continue as per the current schedule.

Adult Arena and Gym Rentals
Vivo is excited to welcome back adult programs, as well as Arena and Gym rentals effective Monday, October 4th. Please note that each adult guest will be required to follow all of Vivo’s health protocols in order to access the facility so kindly familiarize yourself and visit vivo.ca for more information. If you are interested in booking in the gymnasium or arena space for your league please email rentals@vivo.ca.

Rentals, Bookings & Events
All rental groups are required to check the proof of government-issued identification, vaccination status of their participants, spectators, coaches, and volunteers. In order for Vivo to comply with the BYLAW, the responsibility for ensuring vaccination compliance is that of the rental group. In the event a fine is provided to the facility (Vivo), this will be charged back to the rental group as per the City of Calgary Bylaw 65M2021 and the CMOH Order 43. Rental Groups will be required to check each practice or provide a letter outlining those who are vaccinated. In the event the rental group is not willing to check proof of government-issued ID, vaccination status or doesn’t follow the REP program as outlined by the City of Calgary Bylaw 65M2021 and the CMOH Order 43, their rental space will be immediately cancelled.

Room capacities will remain reduced to 1/3 or less to ensure proper 2m distancing.

It is the responsibility of Sports Groups to ensure the masking expectations as determined by their governing sports body AND Vivo are being followed at all times. Sports Groups that are not involved in high-intensity training must remain masked. If the group is on a break between high-intensity intervals, resting or stretching, masking and social distancing are required.

Birthday Parties
At this time all Birthday Parties are temporarily paused as per the CMOH Order 43 and City of Calgary BYLAW 65M2021 because birthday parties are considered as social gatherings under these mandates.

Guardians & Chaperons
Due to expansion and public measures in place from the City of Calgary and Alberta Government, Vivo is operating at 1/3 capacity and you must follow the rules below:

  • All guardians & chaperones are required to ensure they provide proof of vaccination and government-issued identification. Masking and physical distancing of 2m minimum is required at all times as per the REP program and City of Calgary Bylaw.
  • Ages 12 and under – Up to 1 guardian is permitted per athlete/participant to support with equipment, safety and other logistics as required by the program or sports organization.
  • Ages 13-17 years – guardians will be permitted to act as chaperones for the sports organization which must ensure capacities are met at all times.
  • Parents with questions about hockey or figure skating are asked to work directly with the sports organization.
  • The above expectations could change at any time based on the expansion or the evolving COVID-19 situation.

Vivo Play Project

Play Hub participants 12 years of age and older are required to show proof of vaccination and government-issued identification.

Masking is required if Play Hub participants can’t maintain a 3m distance from other individuals or households. Visit vivoplayproject.com for all the details. 

 


Our Partners:

Indoor masking is required to visit Vivo’s partners.

  • Calgary Public Library
    • Check out their hours of operation and their COVID Protocols HERE
    • Calgary Public Library’s are exempt from City of Calgary Bylaw 65M2021
  • Panther Sports Medicine is open. Clients can park and access the building through the East Entrance (via Arena Doors).
    • Visit panthersportsmedicine.com for more information
    • Panther Sports Medicine is exempt from City of Calgary Bylaw 65M2021
  • Jugo Juice is open for pick up and take out.
    • Hours of operation will be as follows:
      Weekdays: 8:30 am – 8:00 pm
      Weekends: 9:00 am – 6:00 pm

WHAT’S CLOSED: 

  • UPDATED OCT.15 –  We are experiencing a mechanical issue with the hot tub, and it will be closed until Saturday, October 16, 2021.
  • Group Fitness will remain on pause
  • Pool Closures may occur for drop-in swimming until further notice due to staffing shortages
  • The hot tub is closed during swimming lessons
  • Tot Pools and Stream rooms will remain closed until further notice
  • The arena lobby is closed to spectators and no spectators are permitted in the arena due to construction
  • Washrooms are temporarily unavailable for the general public but open for Vivo guests
  • ATM is temporarily unavailable at this time

WAYS TO ACCESS VIVO

    • The West Entrance will be the main entrance for
      fitness, group fitness, pool and the gym.
    • The East Entrance will be the entrance for  Panther Sports Medicine Clinic.
Learn more and download the 'MyWellness' App Learn more about memberships + admissions Sign Up For Our Weekly Newsletter

CREDITS ON ACCOUNT CAN BE USED TO ENROLL IN A PROGRAM OR PAY-PER-USE SERVICES.

View or Use Your Credits

TOP FAQS

ARE MASKS REQUIRED?

THE GOVERNMENT OF ALBERTA HAS MADE WEARING MASKS MANDATORY FOR ALL INDOOR PUBLIC SPACES AND WORKPLACES STARTING SEPTEMBER 4, 2021 AT 8AM.

WHERE DO I ENTER?

West Entrance (upstairs) for fitness, group fitness, pool and gym. East Entrance is for Panther Sports Medicine and Arena Access only.

HOW ARE YOU ENSURING SAFETY?

Increased cleaning | Reduced capacities | Increased time between activities | All drop-in must be pre-booked online | Masks mandatory inside *with exceptions (see details above)

HOW DO I BOOK?

Members can pre-book their spot on the “mywellness” app. Non-members can view availability on “mywellness” app but can only drop-in as space permits and must pay for their spot in-person.

WHAT IS HAPPENING WITH MY MEMBERSHIP?

For current members: Prepaid memberships and term passes will be extended by the amount of time they were on hold 10x passes has been extended until December 31, 2021 Members are encouraged to fill out a form below to indicate their preference of resuming or continuing on hold. On your first visit back, arrive an extra 10 minutes early to complete the re-activation at the Guest Services desk. NEW MEMBERSHIPS: Memberships are being reduced to Continuous and Drop-in only, pricing will remain the same Existing memberships will be honoured as is MEMBERSHIP MANAGEMENT FORM: https://bit.ly/3j4YexR

WHEN ARE SWIMMING AND SKATING PROGRAMS RESUMING?

Swimming and skating lessons will resume in September 2021. Registration will begin on August 17, 2021 at 8am. Classes will be visible online 2 weeks before (August 3). We are not able to offer priority registration for classes that were cancelled but all accounts have been credited for the cancelled classes and can be used during online registration.