Guest Services Representative

Posted Jul 5, 2019 - Closing Jul 21, 2019

Availability Required: Approx 25 Hours/Week
5:00 AM - 1:00 PM

Do you enjoy making connections within the community? Are you an advocate of holistic health and wellbeing? We are seeking a high energy, approachable, passionate people person who can help drive our cause and create exceptional experiences for our guests. As a key member of the Vivo team, this position will support the Sales Team and help advance the cause to raise healthier generations in Calgary and beyond.

Where Your Passions Lie:
  • Believer in living life to the fullest; interested in the world around you.
  • Seeker of the new and different; willing to share and test innovative ideas.
  • Future focused creative thinker; always looking to the possibilities.
  • Flexible and malleable; embracer of change.
  • Advocate of our organizational values; Impact; Curiosity; Courage; Together; Connection.
  • ‘Can Do’ attitude; willing to jump in and lend a hand.

  • Engage our customers with a friendly, welcoming and helpful attitude.
  • Able to make every visit memorable.
  • Be knowledgeable and informative on all aspects of the facility including pass types, registered and drop-in programs, as well as facility bookings.
  • Process the sale of passes, registered programs, and control admission to the facility.
  • Perform accurate cash handling and cash-out procedures, answer telephones, redirect calls, respond to inquiries and requests in a timely manner.
What Your Talents Include:
  • A minimum of 2 years’ experience in delivering memorable customer experience.
  • High School Diploma (Required)
  • Exceptional customer engagement skills.
  • The ability to work flexible hours in a fast-paced, team oriented yet self-directed work environment.
  • Standard First Aid & CPR-C/AED Certification
  • A Police Information Check – Vulnerable Sectors valid within the last 6 months (or receipt as proof of request)
  • Knowledge of IntelliLeisure software (considered an asset)
The Next Steps:
Please forward your cover letter and resume to on or before July 21st 2019.
We thank all applicants for their interest in Vivo. Those under consideration will be contacted.