Vivo Alerts

UPDATED JANUARY 7, 2021: On this page, you will find the latest updates below on ‘Temporary Closure’ as per the latest orders mandated by the Alberta Government. Please do your part to stay healthy, prevent the spread of COVID 19 and take care of yourself, your family and the community.

Here is a list of FAQs about connecting with Vivo, memberships, programs, facility bookings, Virtual Vivo and the Vivo Play Project.


Your experience is our top priority.

You’ll notice we’ve changed some of the ways we do things. We can’t wait to learn what more we can do to help you live your best life through JOYFUL experiences so you, your family and friends, can unwind, reach new goals, connect with friends!

WHAT DO YOU NEED TO DO BEFORE YOU VISIT?

Complete the 3 Step Checklist to access & use Vivo– before your visit, during your visit and after your visit. 

 

Three-Step Waiver Learn More Comprehensive List of FAQs Donate Your Credits Form View or Use Your Credits

MEMBERSHIPS.

We offer a variety of experiences and benefits to play your way, learn and try new things, unwind, reach new goals or connect with friends!  Learn more by clicking on the button below.

DONATE TO HEALTHIER GENERATIONS.    

Your long-term health is our top priority. Your credit on account is secured for future use towards your membership, program or booking when we re-open OR you can choose to donate your credits one-time or become a monthly donor. Donations receive a charitable tax receipt and sign up here.

Memberships

All LIVE online fitness classes must be pre-booked on the ‘Mywellness App’ 72 hours in advance from December 13-Janaury 10, 2021.

 

 

 

EVERYBODY CAN PLAY.

We recognize everyone has special circumstances. Vivo offers an ‘Everybody Plays’ Campaign with fee assistance services for our memberships with the City of Calgary. Visit www.calgary.ca for information on the Fair Entry Program or contact us at guestservices@vivo.ca

HEALTHY HABITS AT VIVO: 

  • Complete the 3 Step Checklist to access & use Vivo– before your visit, during your visit and after your visit.  
  • Practice physical distancing of 2 metres from all staff and other guests at all times. 
  • Masks are mandatory inside. 
  • Follow all directional signage. 

Have a question? Email us at guestservices@vivo.ca.

Vivo is TEMPORARILY CLOSED as per the latest mandated orders by the Alberta Government to help prevent the spread of COVID 19

  1. VIVO SERVICE IMPACTS IN PLACE:  
  • Your membership is still on ‘hold’ and will be re-activated when our operations resume.
  • A credit will be placed on your account for classes or bookings not to able to take place during our temporary closure. Note-We will communicate the start date for the current program session (January) once we understand the potential length of our temporary closure.
  • Child Care will be closed indefinitely due to the current COVID 19 restrictions and future construction plans starting in 2021.
  • The Climbing Wall will be closed indefinitely due to the current COVID 19 restrictions and future construction plans starting in 2021.
  • The Vivo Play Project’s programming at Play Hubs at Vivo and north-central Calgary locations remain ‘temporarily paused’.
  • Northern Hills Community Association and Jugo Juice remain temporarily closed.
  • Check out these Temporary Closure FAQs for the latest information.
  1. WHAT IS ‘OPEN AND ACCESSIBLE’ DURING THIS TIME FOR YOU: 
  • Little Kids Active Learners Preschool Program resumes in-person classes on January 11. Limited Spots are still available for January- June 2021. To register, email mryan@vivo.ca.
  • Live and ‘on-demand’ fitness classes are online at Virtual Vivo. Check out the Virtual Vivo Live Class Schedule to pre-book a spot up to 72 hours in advance.
  • Become a Play Scientist Today. This pilot program provides families with free, personalized health data and information. To learn more visit com/play-scientist-overview.

HOW TO ACCESS VIRTUAL VIVO

VIRTUAL VIVO DROP-IN SCHEDULE

HOW TO ACCESS VIVO EXPERIENCES:

  • Pre-book your spot for all drop-in activities through the “TechnoGym mywellness” app.
  • Experiences can be pre-booked up to 48 hours in advance OR up until the experience start time only if space is available.
  • The primary account holder will receive an email from Technogym with a link to activate their account.
Individual Passholders Family Passholders Youth Passholders
Download the ‘MyWellness App’ Download the ‘MyWellness App’ Download the ‘MyWellness App’
Complete your profile with your active primary email Complete your profile with your active primary pass holder email Complete your profile with your active primary email

WE’RE HERE FOR YOU.

Guest Services is still available for you to purchase memberships for future use and to answer questions at guestservices@vivo.ca.

WHERE TO ENTER, EXIT AND PARK

Panther Sports Medicine is open as an essential service. Clients can park and access the building through the East Entrance (via Arena Doors). See information above for days and times.

Visit panthersportsmedicine.com for more information.

Calgary Public Library

The Calgary Public Library is offering curbside pick up services at West Entrance. See above for days and times.

Visit calgarylibrary.ca for more information.

AMENITIES

Washrooms are temporarily unavailable for the general public to use at this time.

ATM is temporarily unavailable at this time.

What health and safety measures does Vivo have in place?  

  • Online Pre-screen Health Assessment tool for people to complete prior to accessing the facility.
  • Enhanced cleaning and disinfection protocols for staff, spaces and experiences.
  • Additional hand sanitization stations in all areas of the facility.
  • Physical distancing measures including signage, floor decals and markings.
  • Directional and designated pathways to control the flow of people throughout the entire facility.
  • Reduced People Capacity at one time by using a Pre-Book Your Spot system.
  • Plexi-Glass barriers at Guest Services, Fitness and Climbing Desks.
  • Equipment Usage time limits.
  • Removal of difficult to clean and non-essential equipment.
  • Removal of lobby seating in all public areas.
  • Removal of fans.

Top Reopening FAQs

Comprehensive List of FAQs

Why is Vivo opening the building in stages and not all at one time?

We’re opening the facility in stages to be in accordance with local health orders, recalling staff and putting new protocols in place across for training, spaces, equipment and experiences so we can provide healthy and PLAYFUL experiences for you.

What are the protocols when I visit Vivo now?

We developed some new protocols around visiting Vivo to ensure you know what to expect and do before, during and after your visit. See above for instructions for access to Vivo.

How long can I put my current Vivo membership on hold?

We’re targeting re-activating all memberships by September 1, 2020 when full operations resume. We’re offering our members a 6-month hold option between to provide flexibility with people’s lifestyles. This hold option is available for members to take advantage of July 20-August 20, 2020. Anything after August 20, 2020 our regular policy of 3 months is in effect. If you choose to put your membership on hold, it would be from September 1, 2020 –February 1, 2021. On February 1, 2021 your membership would automatically re-activate. If you’re ready to come back sooner you can call, come in-person or email guestservices@vivo.ca to get your membership re-activated. Visit our Membership page to fill out the form to put your membership on hold.

Why do I have to prebook my spot for Vivo experiences?

Your experience is our top priority. We’ve added a ‘Pre-book Your Spot’ system to adhere to local health orders for capacity and physical distancing standards as well as provide a positive and engaging experience for you. During July and August, you’ll Pre-Book Your Spot for all online, indoor and in-person fitness classes as well as access to our new ‘Fitness Centre boutique zones’. Note- If you do not show up for your spot you will be contacted and further booking privileges for repeat behaviours in not showing up may be revoked.