Vivo Alerts

UPDATED NOVEMBER 24: On this page, you will find updates, procedures and a list of FAQs about any areas impacted by the effects of COVID. 


Your experience is our top priority.

You’ll notice we’ve changed some of the ways we do things. We can’t wait to learn what more we can do to help you live your best life through JOYFUL experiences so you, your family and friends, can unwind, reach new goals, connect with friends!

YOU CAN PLAY 24/7

Don’t forget we are always open online at Virtual Vivo, in-person at the facility or in the community with the Vivo Play Project. You can use your credits towards programs or donate to our Everybody Plays by contacting guestservices@vivo.ca

WHAT DO YOU NEED TO DO BEFORE YOU VISIT?

We know you have lots of questions about our reopening. We have a quick Three-Step Checklist of what you need to do before your visit, during your visit and after your visit. Also, check out our FAQ’s.

Three-Step Waiver Learn More Comprehensive List of FAQs

MEMBERSHIP

Get online, outdoor and indoor in-person experiences at Vivo to play your way, learn and try new things, unwind, reach new goals or connect with friends!  Learn more about memberships at Vivo by clicking on the button below.

Memberships

All drop-in classes and to reserve time in areas at Vivo must now be pre-booked on the ‘mywellness app’.

 

 

 

WHAT’S CLOSED?

All pool viewing areas, slides and aqua wall and the upper main foyer will be temporarily closed

NOTHING SHOULD GET IN THE WAY OF PLAY

We recognize everyone has special circumstances. Vivo offers an Everybody Plays Campaign with fee assistance services for our memberships with the City of Calgary. For fee assistance with memberships, please visit www.calgary.ca for information on the Fair Entry Program or contact us at guestservices@vivo.ca

HEALTHY HABITS AT VIVO: 

  • Complete the 3 Step Checklist to access & use Vivo– before your visit, during your visit and after your visit.  
  • Practice physical distancing of 2 metres from all staff and other guests at all times. 
  • Masks are mandatory inside. 
  • Follow all directional signage. 
  • We have enhanced cleaning and will be closed from 1:00 pm to 4:00 pm every day

Have a question not answered here? Email us at guestservices@vivo.ca.

REGISTERED PROGRAMS & ACTIVITIES ‘PAUSED’

Effective Nov. 13, all of our registered, group-based programs and activities are on ‘pause’ for the next two weeks as per further clarity from Alberta Health Services regarding restrictions to indoor group fitness classes and team-based sports activities as this also includes now all ‘learn to’ lessons and sport-based practices.    

A credit will be placed on the participants’ account for the ‘paused’ classes account starting today.     

Registered, group-based programs and activities that are ‘paused’ include:

  • Swim, Skate and Climbing (group and private lessons)
  • Parent & Tot and Family Play
  • Youth Leadership
  • 4 in 1 Physical Literacy Program
  • Birthday Parties

Important Note:

Drop-in and individual-based activities including fitness workouts, public swimming, skating,  climbing, ping pong, badminton and pickleball are still running as-is. Proof of residency will be required upon entry into the facility with the exception of fitness workouts. 

The following is also temporarily suspended as of the latest mandate from the Alberta Government (as of Nov. 24):     

  • NEW: All Community bookings (November 27)
  • NEW: Outdoor Play Hubs/Events at Vivo and in North Central Calgary locations with Play Project (effectively immediately)
  • All faithbased group gatherings can only be 1/3 of room capacity.  
  • Child Care/Play Lab 
    Drop-In Classes Postponed Until Further Notice
    All Spin/cycle Classes Zumba Toned
    Shallow Aquafit  Low Impact Total Body 
    Deep Aquasize Full Body Surge 
    Zumba Tethered Aquasize

What members, guests and the community can still do during this time:  

  • NEW: Household Cohort Bookings will be available to individuals residing in the same household. Proof of residency will be required upon entry into the facility. 
  • NEW: Sports only by the exemption of Chief Medical Officer
  • Some group fitness classes will move online through Virtual Vivo starting Nov 13. 
  • Drop-in individual-based activities including fitness workouts, swimming, skating, climbing, ping pong, badminton and pickleball     
  • Preschool/Little Kids Active Learners in accordance with Alberta Education guidelines 

We have robust measures and protocols (see section 4) in place to support the health and safety of our staff, members, guests, community and partners.  

Your experience is our top priority. Please continue to practice these healthy habits while visiting us.  

VIRTUAL VIVO DROP-IN SCHEDULE

HOW TO ACCESS VIVO EXPERIENCES:

  • Pre-book your spot for all drop-in activities through the “TechnoGym mywellness” app.
  • Experiences can be pre-booked up to 48 hours in advance OR up until the experience start time only if space is available.
  • The primary account holder will receive an email from Technogym with a link to activate their account.
Individual Passholders Family Passholders Youth Passholders
Download the ‘MyWellness App’ Download the ‘MyWellness App’ Download the ‘MyWellness App’
Complete your profile with your active primary email Complete your profile with your active primary pass holder email Complete your profile with your active primary email
Pre-book your Vivo experiences You can now book Family/Cohort Experiences.  If individuals on your family pass would like to book individual experiences.  Vivo will have to add them to your account. You will have to email the following information:

  • Full Name
  • Birthday
  • Gender
  • Membership Number
Parent or guardian will have to fill out a one-time waiver for everyone under the age of 18. Then you can prebook your spot for Vivo Experiences. Please note:  Drop-in gym and the fitness areas are for  ages 9+

FOR DROP-IN ADMISSION:

  • Check-in Guest Services
  • For ages 16+ we require a government ID
  • Vivo staff will add you to our program system
  • We require all members of your party to be registered in our system and follow the healthy habit protocols. Forms are available online on your phone. 
  • Please arrive 15 mins prior to your drop-in time. 

*Reservations are subject to availability

SPECTATORS IN THE ARENA

Click HERE for the latest information

MASKS AND FACE COVERINGS

All persons must wear a face-covering in indoor public premises and public vehicles as per the City’s Bylaw. We are required to have people wear a face covering for the duration of their visit UNLESS they are participating in fitness activities or meet the exceptions outlined in the bylaw. Learn more about the bylaw  Vivo will have masks available for purchase in two locations:

  • At Guest Services for $2.38 + GST ($2.50)
  • In the vending machine outside of Aquatics should customers wish to purchase more.

UPDATED: NOV.20

Masks with exhalation valves or vents are NOT recommended by AHS.

  • These masks do not protect others from COVID-19 or limit the spread of the virus.
  •  This is because they allow infectious respiratory droplets to spread outside the mask.

HOURS OF OPERATION

Effective November 1, 2020, our hours of operation will change to:

  • Monday – Friday 5:30 am – 10:00 pm (we are no longer closed between 1:00 pm – 4:00 pm with the exception of the pool area)
  • Saturday & Sunday – 7:00 am – 7:00 pm
  • Statutory Holidays – CLOSED

See our Holiday Hours 

Note-The pool closes 30 mins before the rest of the facility.

WHERE TO ENTER, EXIT AND PARK

Park, scan your pass, drop-in and pay in the East Entrance to access the Arenas, Guest Services, Fitness Centre, Skate Doctor and Panther Sports Medicine and West Entrance to access the Country Hills Public Library, Guest Services, Jugo Juice, Pool, Gymnasiums, Climbing, School and Community Groups activities.

Public Swimming & Swim Lessons  Enter and exit the West entrance and let Guest Services know you have arrived for lessons.

Aquafit: as per the latest restrictions mandated by Alberta Health Services to help prevent the spread of COVID 19 is temporarily suspended

Public Skating, Skate Lessons & Shinny Hockey: Enter and exit the East Entrance and check-in at Guest Services located by the Fitness area entrance.

Fitness: Enter and exit the East Entrance to access the fitness centre or group fitness classes.

Vivo Preschool: 

Enter the West Entrance (Genstar Wing Door) and exit via (Play Lab/Child Care Doors).

Child Care: as per the latest restrictions mandated by Alberta Health Services to help prevent the spread of COVID 19 is temporarily suspended.

Northern Hills Community Association 

The office is not open to the public.  Remote work and community activities are happening. Visit nhca.ca for more information.

Panther Sports Medicine 

The East Entrance is the main entrance and exit for clients of Panther Sports Medicine.

Visit panthersportsmedicine.com for more information about their reopening.

Calgary Public Library

The West Entrance is the main entrance and exit for staff, volunteers and guests of Calgary Public Library.

Visit calgarylibrary.ca for more information.

Skate Doctor

Customers can visit Skate Doctor’s website www.skatedoc.ca to make arrangements for all services.

AMENITIES

Washrooms are available inside the building. Additional cleaning and safety measures are in place to protect members, guests and staff.

Food and Drink

Touchless Water Bottle Fill Stations are available at the Arenas, Gymnasiums on the Pool Deck. Please bring your own water bottle.

Public Lockers are available only for Swimming. Guests are encouraged to come dressed to do their activity and to leave valuables and personal belongings at home.

ATM are temporarily unavailable.

What measures have Vivo put in place to create positive and healthy experiences?  

  • Online Pre-screen Health Assessment tool for people to complete prior to accessing the facility.
  • Enhanced cleaning and disinfection protocols for staff, spaces and experiences.
  • Additional hand sanitization stations in all areas of the facility.
  • Physical distancing measures including signage, floor decals and markings.
  • Directional and designated pathways to control the flow of people throughout the entire facility.
  • Reduced People Capacity at one time by using a Pre-Book Your Spot system.
  • Plexi-Glass barriers at Guest Services, Fitness and Climbing Desks.
  • Equipment Usage time limits.
  • Removal of difficult to clean and non-essential equipment.
  • Removal of lobby seating in all public areas.
  • Removal of fans.

Top Reopening FAQs

Comprehensive List of FAQs

Why is Vivo opening the building in stages and not all at one time?

We’re opening the facility in stages to be in accordance with local health orders, recalling staff and putting new protocols in place across for training, spaces, equipment and experiences so we can provide healthy and PLAYFUL experiences for you.

What are the protocols when I visit Vivo now?

We developed some new protocols around visiting Vivo to ensure you know what to expect and do before, during and after your visit. See above for instructions for access to Vivo.

How long can I put my current Vivo membership on hold?

We’re targeting re-activating all memberships by September 1, 2020 when full operations resume. We’re offering our members a 6-month hold option between to provide flexibility with people’s lifestyles. This hold option is available for members to take advantage of July 20-August 20, 2020. Anything after August 20, 2020 our regular policy of 3 months is in effect. If you choose to put your membership on hold, it would be from September 1, 2020 –February 1, 2021. On February 1, 2021 your membership would automatically re-activate. If you’re ready to come back sooner you can call, come in-person or email guestservices@vivo.ca to get your membership re-activated. Visit our Membership page to fill out the form to put your membership on hold.

Why do I have to prebook my spot for Vivo experiences?

Your experience is our top priority. We’ve added a ‘Pre-book Your Spot’ system to adhere to local health orders for capacity and physical distancing standards as well as provide a positive and engaging experience for you. During July and August, you’ll Pre-Book Your Spot for all online, indoor and in-person fitness classes as well as access to our new ‘Fitness Centre boutique zones’. Note- If you do not show up for your spot you will be contacted and further booking privileges for repeat behaviours in not showing up may be revoked.