TOP VIVO FAQS ABOUT PROGRAMS

 

Updated: March 25 

Will Spring Programs be running at Vivo?

Vivo temporarily closed on March 16, 2020, as mandated by the City of Calgary’s Local State of Emergency order. With an unknown re-open date and the evolving COVID-19 situation in the Calgary area, Vivo has made a decision to suspend all spring programs. Effective March 25, 2020, all programs and services scheduled to take place from April 27-June 30 are cancelled, and a credit will be placed on your account to use when Vivo re-opens. Due to the number of registrations, this will take time for us to process. We thank you for your continued support and patience as we work through this process. If you have special circumstances or requests regarding programs, please email programs@vivo.ca.

 


Updated: March 18 


Is Spring/Summer online program registration still available at Vivo? 

Yes. Online registration for Spring/Summer program registration is currently available. Once we have information from the City of Calgary about re-opening after the Local State of Emergency is lifted, we will communicate whether registration will continue and the next steps with Vivo’s spring/summer programs. Register at vivo.ca and follow @vivoyourlife on Facebook, Instagram and Twitter for the latest updates. 

Will Vivo be placing a credit onto my account for May and June classes?

If May and June classes do not run, Vivo will place a credit on people’s accounts to use for programs at another time. 

 

Will Vivo’s Preschool: Little Kids Active Learner’s Program start in September 2020? 

Vivo’s Little Kids Active Learners program is a registered preschool. It is temporarily closed like other schools across Alberta as per the Chief Medical Officer’s executive order on March 15, 2020. This program will resume when all schools in Alberta are given the mandate by local health authorities to re-open. For registrants in our Little Kids Active Learners Preschool, a credit will be placed on their account for classes missed from March 16th, 2020 until March 31, 2020.  All payments from April – June 2020 will not be processed. Check out vivo.ca or follow @vivoyourlife on Facebook, Instagram and Twitter for the latest updates. 

When will drop-in fitness classes (dryland and aquatic) resume at Vivo? 
Drop-in fitness classes will resume when Vivo re-opens after the Local State of Emergency is lifted. Check out vivo.ca and follow @vivoyourlife on Facebook, Instagram and Twitter for the latest updates. 

What does pro-rating a credit on my account mean for cancelled programs due to Vivo’s closure?

Program participants who did not complete the full session due to Vivo’s temporary closure will receive a pro-rated credit on their account for the amount owing on the program fee. The credit will be valid for one year.  Email programs@vivo.ca for more information. 

Where can I find my credit on my account?