Public Health Measures At Vivo


The health and well-being of Vivo’s Community (our members, guests, partners, and employees) is our highest priority. Please be patient and kind as we work through this together. See below for expectations before and during your visit:   

  • Having a proof of COVID-19 vaccination OR negative COVID-19 test for anyone 12 years and older OR a vaccine medical exemption letter.
  • Having a valid government issued personal identification for anyone 12 years and older.
  • Completing a one time facility waiver is required if visiting Vivo for the first time.
  • Check out What’s Open during this time.
  • Pre-book your activity spot on Vivo’s My Wellness App.  
  • Fill out Health Prescreen prior to your visit
  • Masking is required at all times while participating at Vivo.
  • Physical Distancing is required at all times in all public and specific facility areas.
  • Practice healthy habits at Vivo like handwashing, sanitizing equipment and surfaces before and after use.   

Additional information

Anyone under the age of 12 or those visiting Vivo for school curriculum-based activities under the age of 18 are not required to provide proof of vaccination.

All existing masking and health protocols will remain in place and Vivo will continue to operate under the 1/3 capacity restrictions approach as we have since summer when construction began on our expansion project.

Thank you for your ongoing patience as Vivo continues to adapt to expansion construction, City of Calgary bylaws, and mandated regulations from the Alberta Government

Proof of Government-issued Identifications

Any person over the age of 12 years are required to provide one of the following Government-issued identifications each time they enter Vivo as per the City of Calgary Bylaw 65M2021 and CMOH-43.  Approved forms of identification include: 

  • Birth certificate issued by a government of a province of Canada
  • Citizenship card
  • Driver’s license issued by a government of a province of Canada 
  • Government (Alberta or other) issued identification card, including health card
  • Certificate of Indian status
  • Métis Nation of Alberta Association citizenship and identification card
  • Inuit Status card
  • Passport attesting to citizenship or other national status, issued by a government of any jurisdiction 
  • Permanent Resident Card
  • Any other form of identification recognized by the Chief Medical Officer of Health

Proof of vaccination

Your proof of vaccination must display the name, type of vaccine and the date it was received.

Proof of vaccination according to the Government of Alberta CMOH 45-2021 is defined as at least one dose for the period between September 17, 2021, and October 24, 2021, of a World Health Organization, approved COVID-19 vaccine and has had fourteen or more days elapse since the date on which the person received the first dose of vaccine.  

On or after October 25, 2021 proof of receiving two doses of a World Health Organization approved COVID-19 vaccine and has had fourteen or more days elapse since the date on which the person received the first dose of vaccine.  

This can be a paper COVID-19 vaccination record or shown on an digital device from:

  • Alberta Health Services
  • A First Nation
  • Your pharmacy
  • Your physician
  • Another province or territory
  • Canadian armed forces

You can print your own card online or get one printed for free at any Registry Agent.

Proof of negative test result

You can show a COVID-19 negative test result. Tests must be:

  • Provided as an original or printed copy (photos are not sufficient)
  • Privately-paid
  • A Health Canada approved rapid antigen, rapid PCR or lab-based PCR test
  • Completed within the past 72 hours
  • Vivo does not provide testing

Test results must show the type of test, time of sample collection, a clear indication of a negative result, and laboratory that completed the test.

Tests must not be from Alberta Health Services or Alberta Precision Laboratories

Medical exemption from vaccine letter

You must show an original signed letter from a physician or nurse practitioner that includes:

  • Your name matches your government issued identification (only for 12Y and older)
  • Physician’s or nurse practitioner’s complete information, including their name, phone number, contact information, professional registration number and signature
  • A statement that there is a medical reason for not being fully vaccinated against COVID-19
  • The duration that the exemption is valid

Vivo’s Masking Policy

  • Masks are required at all times throughout the facility

Exceptions to wearing a face mask are as follows:

  • Those participating in high intensity activity within the Fitness Centre, Gymnasiums and Arenas provided they are 3m distanced
  • In the pool and showers. Masks are required on the pool deck and in the locker rooms
  • Those 9 years old and younger who need assistance with helmets when participating in hockey or skating activities
  • Those indicating and providing proof of medical exemption

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