FAQ & TUTORIALS

Frequently Asked Questions

  • How do I change my password?

    If you have an account – click here! If you are new – welcome! Click here to create your account. And select the “Create New Account” button on the right side of the page!

  • How do I find a specific program?

    You can search for programs here! Search by name, course ID, participant’s age, etc.

  • How can I find out what my password is?

    Vivo Members: You will receive an email to reset your password. If you have forgotten please click here! to have it reset.
    Vivo Program Participants: You will need to create a new account. If you have done that and forgotten, please click here to have it reset.

  • What are your refund policies?

    Withdrawals:

    • A $20 withdrawal fee is charged per registrant /per program.

    • Once a program has started no refunds are given.

    Transfers:

    • Registrants can transfer to a different program based on program availability and subject to cost difference between programs.

    Exceptions:

    • Withdrawals for medical reasons require a doctor's note. That note must be provided within 2 weeks of the date of the withdrawal or an administration fee will be charged. Withdrawal requests received after the program start date are subject to a pro-rated refund from the date of notification.

    Missed Classes:

    • If you miss a class, Vivo will not offer a make-up class and will notissue a credit.

    • If Vivo cancels a single class (ex. from pool contamination), a credit for that class will be applied to your account to be used for future Vivo experiences!

  • Can I apply for financial assistance?

    We’re happy you asked – raising healthier generations means making Vivo accessible to all! Our Everybody Plays program gives you just that – click here! to send an email to our team and get the application process started!

  • Can I create my own account online?

    Yes! Welcome to the future! Our new software system allows you to set up your account online. Click here to see the tutorial video and get started!

  • What do I do when I get locked out of my account?

    Locked out? We’ve got your back! Click here to regain access!

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Tutorials

Create A Legend Account From A Computer
from Vivo Your Life
Create A Legend Account From A Mobile Device
from Vivo Your Life
Search and Register For Programs From A Computer
from Vivo Your Life
Search and Register For Programs From A Mobile Device
from Vivo Your Life

Terms & Conditions

All stories submitted will be indefinitely eligible to be featured in Vivo and/or Nose Creek Sports and Recreation Association’s print (trade and non-trade), online and video-based marketing materials, as well as other Vivo and/or Nose Creek Sports and Recreation Association publications.

All entries, along with publications and reproduction rights, become the property of Vivo and/or Nose Creek Sports and Recreation Association. Vivo will not provide notice to the writer of any stories submitted prior to re-producing or re-publishing the story in any print, online and video-based marketing materials. Vivo and/or Nose Creek Sports and Recreation Association reserves the right to use the entries in the future, indefinitely.

The author must provide an original story written by the author and will indemnify Vivo against any actions, proceedings, claims, demands or litigation brought against the Vivo for the use of the story. The author is the legal representative or has received a testimonial release for all names mentioned in the story. They herby grant Vivo permission to use and publish their story with mentioned names as they appear in the submission, including their minor child and/or children and other immediate family and their likeness. Vivo reserves the right to edit or refuse publication of any story based on inappropriate language or content and will not provide notice before doing so.

Clicking the submit button constitutes the author's full and unconditional agreement to and acceptance of the Terms & Conditions as outlined above. By submitting a story, the author is representing and warranting that he/she has read and understood and agrees to be bound by the Terms & Conditions.

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Table of Contents

  • Kayla's Story - Vivo is a facility unlike any other. Being apart of this team over the years has given me the chance
    Read More
  • Ann's Story - Recently I was diagnosed with heart health issues and was enrolled in a 12-week cardiac rehabilitati
    Read More
  • Michelle's Story - Michelle is a woman of many talents…actress, grandmother, active lifestyle enthusiast and the
    Read More
  • Jane's Story - Six-year-old Jane was typically shy in the classroom, and did not feel comfortable speaking up or sh
    Read More
  • Brenda's Story - When Brenda attended our On Your Mark event she didn't realize how that evening would affect her, ch
    Read More
  • Tanner's Story - Tanner, a local Calgary high school student, has always been intrigued by the science of videography
    Read More
  • Tanya's Story - We all know intellectually what we need to do to get healthy and live better; however, it takes a fa
    Read More
  • Eric's STory - Go fly a kite! No, we really mean it. Flying a kite is a creative way to spend playtime with loved o
    Read More

Inspiring Stories Start Here

For more than 10 years we have been privileged to be a part of voyages of discovery and change for people in our community. You are the authors of the story!

Please help us write the next chapter by sharing your own journey to health and happiness -- mentally, physically, spiritually, intellectually, or emotionally.

Submit Your Story

Name*
Email
Story (max 825 characters)*
I agree to your Terms & Conditions
* are mandatory fields
SUBMIT

Story Submitted

Thank you for sharing your story with us and the world -- check back soon to see it in our storybook!

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